Shipping

Where we ship

Siliconear ships to addresses in the United States, including PO boxes and APO/FPO addresses. We do not currently ship anywhere else.

Cost

Free on every order. There is no minimum and no handling fee. The price you see on the product page is the price you pay.

Processing

Orders are processed within 1-2 business days. Orders placed on a weekend or a US public holiday start processing the next business day.

Delivery

7-12 business days from dispatch, so roughly 2-3 weeks from the day you order.

We are being deliberately plain about this: our products ship from our fulfilment partner's warehouse, not from a US same-day depot. If you need something in 48 hours, we are not the right shop for you, and we would rather tell you now than after you have paid.

Tracking

You get a confirmation email as soon as the order is placed, and a second email with a tracking number once the carrier scans the parcel. Tracking can take 3-5 business days to start updating after that first scan — that gap is normal and does not mean the parcel is lost.

You can also follow it from our Track your order page.

Orders with more than one item

Multi-item orders sometimes arrive in separate parcels on different days, at no extra cost to you. If part of your order has arrived and the rest has not within 5 business days, write to us.

Duties and taxes

Prices are in US dollars. Any sales tax due is calculated at checkout and shown before you pay. There are no import duties for you to pay on delivery.

Delays

Carrier backlogs, customs checks, severe weather and public holidays can all add days to a delivery. We will keep you informed if we know about a delay affecting your order, and you can always ask us for a status update.

If your parcel does not arrive

If tracking has not moved for 10 business days, or the parcel shows as delivered and you do not have it, email contact@siliconear.com with your order number. We open a claim with the carrier and either resend your order or refund it in full. See Returns & refunds for the detail.

Address changes

Tell us within a few hours of ordering and we can usually still change the address. Once a parcel is with the carrier we cannot redirect it.

Contact

contact@siliconear.com — we reply within one business day.