FAQ

The questions we get most, answered plainly. If yours is not here, email contact@siliconear.com and a person will reply within one business day.

Shipping

How long does shipping take?

1-2 business days to process, then 7-12 business days to arrive. About 2-3 weeks door to door. We would rather tell you that now than have you find out after paying.

How much is shipping?

Free, on every order, with no minimum.

Do you ship outside the United States?

Not yet. We ship within the US only.

Where is my tracking number?

In the shipping confirmation email, sent once the carrier scans your parcel. Tracking can take 3-5 business days to start updating after that — normal, and not a sign that anything is wrong.

The product

What is actually in the box?

One Siliconear device and three interchangeable silicone tips in small, medium and large.

Will it fit my ears?

That is what the three tip sizes are for. Start with the medium; go down a size if it feels tight. Using a different size in each ear is normal and fine.

Is it a medical device?

No. It is a personal comfort accessory. It is not intended to diagnose, treat, cure or prevent any disease, and nothing on this site is medical advice. If you have a medical concern about your ears, see a doctor.

When should I not use it?

If you have an ear infection, ear pain, a perforated eardrum, ear tubes, or you have had ear surgery. The full list is on the Safety & use guide, which is worth two minutes before your first use.

Can my whole family use the same one?

Yes, within a household — but each person should use their own tip, washed and dried between uses. Do not share tips.

How do I clean it?

Warm water and a drop of mild soap on the tips, then air-dry completely. Wipe the body with a damp cloth. No alcohol, bleach, boiling water or dishwasher: all of them wreck silicone.

Can children use it?

Keep it away from children under 3 — the tips are a choking hazard. Older children only with an adult present.

Orders, returns and payment

Can I return it?

Yes, unopened, within 30 days of delivery. Because the product goes in your ear, we cannot accept a return once the tips have been used — the same rule a pharmacy applies to opened earplugs. Faulty or incorrect items are covered either way.

Who pays for return shipping?

You do, if you changed your mind. We do, if the item arrived damaged, faulty or wrong.

How long do refunds take?

5-10 business days from when your return reaches us, plus another 3-5 for your bank to show it.

Can I cancel my order?

Yes, free of charge, any time before it ships — usually a 1-2 day window. Email us as soon as you can.

What payment methods do you take?

All major credit and debit cards, plus the digital wallets shown at checkout. Payments are handled by Shopify's payment providers; we never see your full card number.

My parcel says delivered but it is not here.

Email us with your order number. We open a claim with the carrier and either resend or refund in full. You do not lose your money over a parcel we cannot prove reached you.